Shipping policy


Effective date: May 2025
Eiwamart (eiwamart.shop)

At EiwaMart, we are committed to delivering your orders quickly, safely, and reliably across the Gulf region. Below are the details regarding our shipping process, delivery times, fees, and tracking information.

📦 Where We Ship

We currently provide fast delivery to:

  • 🇦🇪 United Arab Emirates (UAE)

  • 🇸🇦 Kingdom of Saudi Arabia (KSA)

🚚 Order Processing Time

  • All orders are processed within 1–2 business days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive a notification once your order has been dispatched.

📍 Estimated Delivery Times

Location Estimated Delivery Time
United Arab Emirates 1–3 Business Days
Kingdom of Saudi Arabia 3–5 Business Days

Note: Delivery times may vary slightly depending on your specific city and courier availability.

💳 Shipping Rates

Country Standard Shipping Fee Free Shipping Threshold
UAE AED 15 Free on orders over AED 150
KSA SAR 20 Free on orders over SAR 200

Shipping fees are calculated automatically at checkout based on your location.

🧾 Order Tracking

Stay updated on your delivery. Once your order is shipped, you will receive a confirmation email containing a tracking number, allowing you to monitor your package in real time.

🛑 Shipping Delays & Exceptions

While we strive to ensure timely delivery, please note that delays may occasionally occur due to:

  • Customs clearance procedures (for international shipments).

  • Extreme weather conditions or national holidays.

  • Courier service disruptions.

We appreciate your patience and will always work to get your order to you as quickly as possible.

📨 Address Accuracy

To ensure a smooth delivery, please double-check that your shipping address is complete and accurate before finalizing your order. Eiwa Mart is not responsible for delays or lost shipments caused by incorrect or incomplete address details.

💬 Need Help?

Our support team is here for you. For any questions regarding your order or shipping status, feel free to reach out:

Eiwa Mart — Premium Quality, Delivered to Your Door.