Refund policy
Effective date: May 2025
Eiwamart (eiwamart.shop)
At Eiwamart, your satisfaction means everything to us. If you're not completely happy with your purchase, we’ve made our return and refund process simple, transparent, and customer-friendly.
✅ Return Eligibility
You may request a return within 7 days of delivery if the following conditions are met:
- The item is unused, in its original packaging, and in the same condition as received
- The return request is submitted within 7 days of receiving the item
- You provide proof of purchase (such as your order number or receipt)
❌ Non-Returnable Items
Unfortunately, we cannot accept returns for:
- Items that are used, damaged, or altered after delivery
- Return requests made after 7 days of delivery
- Final sale, clearance, or promotional items
- Gift cards or giveaway items
🔁 How to Return an Item
To request a return, email us at:
Please include:
- Your order number
- Reason for the return
- Photos of the item (if applicable)
Our support team will review your request and provide return instructions.
Important Notes
- Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect
- Items must be securely packed before shipping back to us
💸 Refund Details
Once we receive and inspect your returned item:
- Refunds will be processed within 5–7 business days
- Refunds are issued to your original payment method
- Your bank or payment provider may require additional processing time
- You’ll receive a confirmation email once your refund has been completed
📦 Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us immediately at:
Please include:
- Your order number
- Clear photos of the item received
Depending on the situation, we will:
- Arrange a free replacement, or
- Issue a full refund at no additional cost
🛑 Late or Missing Refunds
If you haven’t received your refund yet:
- Check with your bank or payment provider
- Allow additional processing time
- Contact us if there is still no update
We’ll be happy to assist you.
💬 Need Help?
Our support team is always here to help.
📧 Email: eiwamartofficial@gmail.com
🌍 Serving customers across the United Arab Emirates and Saudi Arabia
Thank you for shopping with Eiwamart.